Terms of service

Overview
This website is operated by Emeline. Throughout the site, “we”, “us”, and “our” refer to Emeline. By accessing or using our site, including purchasing products, you agree to these Terms of Service, including all referenced policies. If you do not agree, you may not access the site or use our services.

Online Store Terms
You must be of legal age in your jurisdiction to use this site. All products are intended for lawful purposes, and you may not transmit viruses or harmful code. Any violation of these terms may result in termination of your access or services.

General Conditions
We reserve the right to refuse service to anyone at any time. Content you submit (excluding payment information) may be transferred unencrypted. You may not reproduce, duplicate, sell, or exploit any part of our services without our written permission.

Accuracy of Information
While we strive to provide accurate, complete, and timely information, we cannot guarantee that all content on the site is error-free or current. Historical information may be included for reference only. You are responsible for monitoring any changes or updates to the site.

Prices and Product Availability
Prices, products, and services are subject to change without notice. Some items may be online-exclusive or limited in quantity. Color and image representation may vary depending on your monitor. All descriptions and offers are void where prohibited.

Billing and Account Information
You agree to provide accurate, complete, and up-to-date billing and account information. We may limit or cancel orders based on quantity restrictions, household, credit card, or shipping address at our discretion.

Third-Party Tools and Links
Our site may provide access to third-party tools or links. These are offered “as is” without endorsement or control by Emeline, and we are not responsible for third-party content, services, or transactions.

User Submissions
Any comments, suggestions, or other submissions you provide to us may be used by Emeline without compensation. You are responsible for ensuring your submissions do not violate any third-party rights.

Personal Information
Submission of personal information is governed by our Privacy Policy [LINK], which explains how we collect, use, and store your data in accordance with GDPR.

Prohibited Uses
You may not use our site or content for unlawful purposes, harassment, false information, transmitting malware or spam, or infringing on the rights of others.

Disclaimers and Limitation of Liability
Our services are provided “as is” and “as available”. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or products, to the extent permitted by law. Use of the site and products is at your own risk.

Indemnification
You agree to indemnify and hold harmless Emeline and its affiliates from any claims arising from your violation of these Terms or applicable laws.

Termination
We may terminate access to our site or services if you violate these Terms. Obligations and liabilities incurred prior to termination remain effective.

Returns, Cancellation, and Norwegian Consumer Rights
Under Norwegian law, consumers have 14 days of right of withdrawal from receipt of goods. To exercise this right, you must contact us at kontakt@emeline.no. Returned products must be in their original condition and packaging. Shipping costs for returns are generally borne by the customer unless otherwise stated. Refunds will be processed promptly after receipt and inspection of returned items.

Complaints and Dispute Resolution
If you have a complaint, please contact us first at kontakt@emeline.no. Unresolved complaints may be escalated to the Norwegian Consumer Council (Forbrukerrådet).

Governing Law
These Terms are governed by the laws of Norway.

Changes to Terms
We may update these Terms at any time. Your continued use of the site constitutes acceptance of any changes.

Contact
Emeline AS
Org. No.: 936 560 059
Stensgata 34, 0355 Oslo
kontakt@emeline.no